Website Maintenance

Ongoing Monthly Support

Keep your website secure, updated, and aligned with your business needs

Your website should never be left to gather dust. Just like your business, it needs attention, updates, and a bit of creative care to keep performing at its best.

That’s where our website support packages come in. Designed for long-term peace of mind, each package provides you with priority access to our team for everything from essential website maintenance and security to strategic updates and new features.

Whether we’ve built your site already or you’re joining us for the first time, we’ll ensure your online presence remains smooth and secure.

Why Our Support Packages Matter

As we’ve grown, so has the demand for support — and we love that! However, to ensure every client receives the correct service, we’ve developed a structured support system that works more efficiently for everyone.

With a plan in place, for our clients to benefit from:

Consistent care:

Regular plugin and core updates to keep your site secure.

Proactive protection:

Security monitoring and technical updates to stop issues before they start.

Priority access:

Support requests handled via our new ticketing system.

Fast response times:

24-hour initial response, 48-hour escalation if needed.

Room to grow:

Content changes, feature updates, and strategic input when you want to evolve.

How It Works

All packages run on a 12-month agreement. A three-month notice period applies for cancellation. Every plan is directly connected to our ticketing system, ensuring all your requests are clear, traceable, and quickly addressed by the relevant member of our team.

Which Plan Is Right for You?

Maintenance

Essential for keeping your site secure and updated

Standard

Ideal for businesses needing regular page updates and hands-on support

Growth

Tailored for websites with evolving content, custom features, or marketing needs

Standard MaintenanceE-Commerce Maintenance

Features & Benefits

Maintenance

Standard

Growth

Plugin & core updates

Security monitoring & technical updates

Support

Development time

Minor content updates:

Text updates
images changes
Blogs

Dedicated development time:

Page building
Functionality
Features

Priority support

Strategy calls or website advice

Features & Benefits

Maintenance

Standard

Growth

Plugin & core updates

Security monitoring & technical updates

Store updates

1 hour support

2 hours support

3 hours support

Priority support

Promo / discount setup

Strategy call

Quarterly strategy call

Monthly strategy call

Development Time

2 hours

Looking for Web Hosting?

Hosting is billed separately and starts at £200 per year, depending on your website’s requirements.